Privacy policy

At BelleNeve, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our online store and purchase products such as T-Shirts & Tops, Pants, and Skirts. By using our website, you agree to the practices described below.

Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Your name, billing address, shipping address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, which are processed securely by our third-party payment providers. We do not store full payment card numbers on our servers.
  • Order Details: Information about the products you purchase, including sizes, colors, and quantities.
  • Technical Data: Your IP address, browser type, device information, and browsing behavior on our site (e.g., pages viewed, time spent).

How We Use Your Information

We use your data solely for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To communicate with you about your order status, returns, or customer service inquiries via email ([email protected]).
  • To improve our website, product offerings, and user experience.
  • To comply with legal obligations, such as tax and accounting requirements.
  • To send you promotional offers or updates if you have opted in to receive marketing communications. You can unsubscribe at any time.

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • All data transmitted between your browser and our website is encrypted using SSL/TLS technology.
  • Your information is stored on secure servers with restricted access.
  • We regularly review our security practices to prevent unauthorized access, disclosure, or loss of data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, order records may be kept for tax and accounting purposes for a period of up to 7 years. After that, your data will be securely deleted or anonymized.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, such as:

  • Payment processors (e.g., credit card companies).
  • Shipping carriers (e.g., postal services or couriers).
  • IT and hosting providers.

These third parties are contractually obligated to protect your data and use it only for the specific services they provide.

Your Rights

Under applicable international privacy laws, you have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request that we delete your personal data, subject to legal obligations.
  • Objection: Opt out of marketing communications at any time.
  • Data Portability: Receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage cookie settings through your browser. Disabling cookies may affect certain features of our site.

International Transfers

If you are accessing our website from outside the country where our servers are located, your data may be transferred to and processed in a different jurisdiction. We ensure that such transfers comply with applicable data protection laws, including the use of standard contractual clauses or other safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at [email protected].