Refund policy

At BelleNeve, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your T-Shirts & Tops, Pants, or Skirts, we offer a straightforward refund process. Please review the terms below.

Eligibility for Refunds

To qualify for a refund, items must meet the following conditions:

  • Returned within 30 days of the delivery date.
  • Unworn, unwashed, and in original condition with all tags attached.
  • Free from any signs of use, damage, or alterations.

We reserve the right to refuse refunds for items that do not meet these criteria.

Non-Refundable Items

The following items are not eligible for refunds:

  • Final sale or clearance items.
  • Items damaged due to improper care or misuse.
  • Gift cards or promotional credits.

How to Initiate a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. We will provide you with a return authorization and instructions.
  3. Pack the item securely in its original packaging, including all tags.
  4. Ship the item to the address provided in our response. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection. If approved, your refund will be processed to the original payment method within 5-10 business days. Please note that your bank or payment provider may take additional time to post the funds.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a prepaid return label and issue a full refund or replacement promptly.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

Contact Us

For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to help.