Tracking order

Thank you for shopping at BelleNeve. We understand how important it is to know where your order is, and we are committed to providing you with a transparent and hassle-free tracking experience. Below you will find a step-by-step guide to tracking your T-Shirts & Tops, Pants, or Skirts from our warehouse to your doorstep.

How to Track Your Order

Once your order has been shipped, you will receive an email from [email protected] containing your order number and a tracking number. Please follow these simple steps:

  1. Locate your tracking number – Check your email inbox (and spam folder) for the shipping confirmation from BelleNeve. The tracking number is typically a combination of letters and numbers (e.g., 1Z999AA10123456784).
  2. Visit a reliable tracking website – We recommend using 17Track, a free and trusted global package tracking service.
  3. Enter your tracking number – On the 17Track homepage, paste or type your tracking number into the search bar, then click the "Track" button.
  4. View your shipment status – The system will display real-time updates, including the current location, estimated delivery date, and any customs or transit events.

Using 17Track for Easy Tracking

17Track supports over 700 carriers worldwide, making it an excellent choice for international orders. To get started:

  • Go to https://www.17track.net .
  • Enter your tracking number in the input field on the main page.
  • Click the "Track" button to see detailed logistics information.
  • You can also download the 17Track mobile app for push notifications on your phone.

If you prefer alternatives, you may also use PackageRadar or AfterShip, which offer similar functionality.

What to Do If You Haven't Received a Tracking Number

If more than 5 business days have passed since your order was placed and you have not received a shipping confirmation email, please contact us at [email protected] with your order number. Our team will investigate and provide you with the tracking details promptly.

Important Notes

  • Tracking information may take 24–48 hours to appear after the shipment is created. Please be patient.
  • For international orders, customs clearance may cause delays. The tracking website will show any customs-related updates.
  • If your tracking number does not work on the provided website, double-check for typos or try again after 24 hours.

We hope this guide helps you stay informed every step of the way. For any further assistance, feel free to email [email protected]. Thank you for choosing BelleNeve!